Front Desk Agent

Under the direction of the Front office Manager and/or Front Office Supervisor, the Front Desk agent is to provide efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of all internal and external guests. Must be willing to work shifts and weekends if required and be able to work rapidly during busy periods while remaining calm and professional.

Education and Experience:

• Diploma in Hospitality or equivalent
• Must have minimum 2 years experience in full service hotel
• Must have basic computer Skills: Microsoft Word, Excel and Internet
• Experience with OPERA PMS system is required

Knowledge, Skills and Abilities:

• Working knowledge of reservations system to perform taking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, setting the house statistics, etc
• Must be 19 years of age or older
• Work within a 24/7 operation with ability to work flexible hours when required (days, evening, nights, weekends and holidays)
• Willing to submit to a criminal record check with results acceptable to the organization, standards and position,
• Must have employment eligibility in Canada
• Must be fluent in English. Fluency in multiple languages is considered an asset
• Knowledge of the area and surrounding attractions.
• Working knowledge of reservations system to perform taking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, setting the house statistics, etc

We thank all applicants, however, only those considered for an interview will be contacted.No phone calls please.
* Priority will be given to Tsuut’ina Nation members.