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Amenities

 

Baggage Assistance

To request assistance with luggage, contact our Front Desk. Dial “0”.

 

Bathrobes/Bedroom Slippers

For additional bathrobes and bedroom slippers, please contact our Front Desk.  Dial “0”.

 

Canteen

Our Canteen with snacks and beverages is available in the Hotel Lobby.

 

Check-In Time

Check-in time is 3:00 PM. If you would like to request an earlier or later check-in please call our Front Desk at (403) 719-8777.

 

Check-Out Time

Check-out time is 11:00 AM. If you require a late check-out, please contact our Front Desk. Dial “0”.

 

Coffee/Tea in Guestrooms

Coffeemakers and supplies for making coffee and tea are provided in guestrooms at no charge.

 

Conferences & Sales

A Conference or Sales Manager will assist you in arranging conferences, private parties, functions and other business events in our meeting rooms. Dial “0”.

 

Cords/Adaptors

For cell phone chargers, computer plug-ins and electrical adaptors, contact our Front Desk. Dial “0”.

 

Dining

Grey Eagle Resort & Casino has four dining options to choose from. For more information or reservations, contact our Front Desk. Dial “0”

 

Dry Cleaning & Laundry

Items received at the Front Desk by 8:00 AM Monday – Saturday will be returned by 7:00 PM on the same day. Dry cleaning/laundry bags are located in the clothes closet.  Dial “0” to arrange for drop off.

 

Extra Person Fee

An extra person may be permitted to stay in your guest room with a $25 charge.

 

Fax

Faxes may be sent at our Front Desk.  Please consult our Front Desk for charges.  The incoming fax number is (403) 717-2177.  Please have the sender reference your room number on the cover page. A message will be left for you of these arrivals.

 

Fitness Centre

Located on the Main level. Hours of operation: 24 hours. Refer to the On-Site Facilities section of the Guide for more information.

 

Google Chromecast

To connect to Google Chromecast, follow the below instructions:

1. Connect to the hotel Wi-Fi “GERC”.

2. Turn on the TV.

3. On your mobile device, open a Google Cast compatible application, such as Netflix.

4. Choose your content, look for the casting icon in your application and select it. Choose your room number, and your program should begin momentarily.

5. If not, manually switch inputs using the TV remove control until you see your content.

 

Hotel Reservations

Please call our Front Desk to make arrangements for your return visit. Dial “0”.  You can call us at (403) 719-8777, or fax (403) 719-2777.

 

Irons/Ironing Boards

Complimentary irons and ironing boards are located inside your clothes closet for use during your stay.

 

Lost and Found

Lost and Found items are kept in our Housekeeping Department. Dial “0”.

 

Luggage Storage

Short-term storage of your bags is available through our Front Desk. Dial “0”.

 

Mail

Incoming mail and packages are held at our Front Desk. A message will be left for you of these arrivals. For delivery please call our Front Desk. Dial “0”.

 

Maps

Area and city maps are available at our Front Desk. Dial “0”.

 

Parking

Free parking is available for all in-house guests, restaurant and conference attendees. Please register your vehicle at the front desk.

 

Pets

We are a pet-friendly hotel. A fee of $35.00 a night is used to cover the additional labor involved in cleaning and sanitizing pet rooms. This includes steam cleaning of carpets and furniture, washing of drapes, and sanitizing walls and furniture.

 

Play Pens

Contact our Housekeeping Department. Dial “0”.

 

Rollaway Cots

Contact our Housekeeping Department. Dial “0”.

 

Room Service

Dial “0”. Please consult the Room Service section for menus.

 

Safe Deposit Boxes

For your convenience, we have provided you with an in-room safe.

 

Shoe Shining

Enjoy a complimentary shoe shine. Please speak to our Front Desk.

 

Taxis, Car Services & Limousines

Please notify our Front Desk when you require a taxi; they will be happy to summon one for you.

 

Toiletries

Items available include razors, toothbrushes, toothpaste, deodorant, combs and other incidentals. Contact our Housekeeping Department to make a request. Dial “0”.

 

Umbrellas

Umbrellas are available near the front door for complimentary use while you are a guest of Grey Eagle Resort & Casino.

 

Vending Machines

Vending machines and ice machines are located on the 2nd, 4th and 6th floor.

 

Wake-Up Calls

Contact our Front Desk. Dial “0”.

 

Wheelchairs

Available on request. Please contact our Front Desk. Dial “0”.

 

Wi-Fi

Complimentary Wi-Fi is available throughout the hotel. Select the network “GERC” and enter your room number and last name to gain access.

 

Other Amenities

Complimentary bicycle rentals are available during the summer months. Complimentary car boosts are also provided.

 

 

WEEKEND MOVIE NIGHTS

Enjoy a complimentary movie night with popcorn and beverages when you book our hotel on the weekends. Register at the Front Desk or dial “0”.

On-Site Facilities

 

Casino

For your comfort we have a pedestrian walkway that is located in our main lobby to take you to the Casino without having to go outdoors. The Casino at Grey Eagle Resort & Casino is open 24 hours.

 

Event Centre

The Event Centre at Grey Eagle Resort & Casino features live concerts and events weekly. Click here for a full schedule of events. The Box Office is open Wednesday: 10:00 AM – 2:00 PM, Friday: 4:00 PM – 8:00 PM, Sunday: 10:00 AM –  2:00 PM and 3 hours before show time on show days.

 

Fitness Centre

The Fitness Centre is located on the main level of the hotel and is open to guests 24 hours a day. Equipment includes: treadmill, stepper, free weights, and mats for stretching. Towels, TVs, telephone, and a water cooler are provided for your comfort. Your guest key card will unlock to door to the Fitness Centre.

 

For safety reasons, guests must be at least 16 years of age to enter the Fitness Centre or use the equipment.

 

WARNING: Do not use the equipment if you are not already in a regular exercise program or have not recently been seen by a physician and received permission to engage in vigorous exercise. If at any time you are uncomfortable or in pain while working out – STOP EXERCISING IMMEDIATELY!

 

Pool & Outdoor Hot Tub

The pool and hot tub are located on the Main level. The facility is open from 7:00 AM until 11:00 PM daily.

For safety reasons, guests under 18 years of age must be accompanied by an adult

 

Restaurants

Grey Eagle Resort & Casino has four restaurants; Little Chief, Blaze Bar & Grill, Stage Bar and the Casino Buffet. For more information or reservations, contact our Front Desk. Dial “0”.

 

 

Transportation

 

Airlines

For assistance with tickets and reservations, contact our Guest Service. Dial “0”.  The phone numbers for the major airlines are included in the Transportation section of this Guide.

Air Canada – 1-888-247-2262

West Jet – 1-877-737-7001

If you need information for an airline not listed here, please contact our Guest Service for assistance. Dial “0”.

 

Airport

Approximate travel time to the Calgary International Airport is twenty (20) minutes.

Please allow extra travel time during rush hour, inclement weather, and special events. For specific information contact our Front Desk. Dial “0”.

 

Car Rental Agencies

Budget Rent-A-Car – (403) 226-1550

Discount Car & Truck – (403) 299-1224

Thrifty Car Rental – (403) 539-0206

 

Car Services

Calgary Airport Sedan Service – (403) 777-2220

Allied Limousine Service – (403) 299-9555

 

Taxis

Please notify our Front Desk when you require a taxi. They will be happy to summon one for you. Dial “0”.

 

Transportation to Calgary International Airport

Taxis (car or minivan) or hired cars may be reserved to provide airport transportation and trips to other destinations. Please contact our Front Desk. Dial “0”.

 

 

Emergency Procedures

 

Medical Assistance/Emergency

For assistance in a medical emergency dial 9-9-1-1. The address and phone number of the Hotel at Grey Eagle Resort & Casino is:

3779 Grey Eagle Drive

Tsuut’ina, Alberta, T3E 3X8

(403) 719-8777

 

In the Event of an Emergency:

Pick up your phone receiver and dial “0”. Tell the front desk agent:

The nature of the emergency

The floor and room number

 

Fire Safety

The following information is provided for your safety in the event of a fire. Please take a moment to familiarize yourself with it now.

Locations of fire exits are marked on the floor plan on the back of each guest room door.

 

IN THE EVENT OF FIRE:

  • If the fire alarm sounds, REMAIN CALM and follow the instructions on the back of your guest room door.
  • If you are ordered to evacuate your floor, take your room key and walk to the door. If there is any smoke in the room, drop to the floor and crawl to the door, as smoke and deadly gases rise.
  • Feel the door with the palm of your hand. If the door is not hot, open it slowly.
  • Check the hall. If there is no smoke or flame, exit the room, closing the door behind you. Stay close to the wall so you can count the doors.
  • Use the stairways. Walk down to the ground level.  If smoke is dense or fire is visible at lower levels, return to a higher floor where the air is clear and choose an alternate stairwell for your exit.

 

IF YOUR DOOR IS HOT OR SMOKE IS DENSE IN THE HALL:

  • Do not open the door. Stay in your room.
  • Seal the bottom of the door with wet towels and sheets. Fill the bathtub with water. If necessary, use a wastebasket or ice bucket to carry water to keep the towels and sheets around the door wet.
  • Let someone know you are in your room. Use the phone to call for help, and hang a blanket from your window to notify firefighters of your presence (but do not try to climb down it).