Our Commitment to Protecting Your Personal Information

The Grey Eagle Casino is committed to maintaining the accuracy, confidentiality, security and privacy of your personal information. The purpose of this policy is to describe the practices that apply to our website and overall operations, and how personal information (broadly defined as information about an identifiable individual) is collected, used and protected. Personal information, such as a name, mailing or email address, telephone number, demographic information, date of birth, visit data, personal interest or information we are required to obtain by gaming licensing jurisdiction will only be collected with your knowledge and permission. You can visit our website without revealing your identity or providing any personal information. In which case, anonymous session data will be gathered to determine website usage analysis and provide business statistics that will allow us to make changes as necessary. Information that is requested on the website is only obtained if voluntarily supplied by the individual.

Personal information about you will only be accessible to authorized Grey Eagle Casino employees and representatives who require access to this information in the performance of their duties. Grey Eagle Casino maintains security standards, systems and procedures to help prevent unauthorized access to, or loss or misuse of, confidential information about you. Our technology is updated regularly and tested to improve the protection of our information concerning you and to maintain the integrity of our information and the safety of our customers while at Grey Eagle Casino.


Collection and Handling of Information

Before collecting your personal information, or at the time of collection, we will explain the reason of collecting the information and obtain your consent. It will only be used for the purpose for which it is collected from you. With your permission, we may collect personal from you in person, over the telephone, by mail, or through the Internet. Any personal information provided is managed according to the Alberta Freedom of Information and Protection of Privacy FOIP Act and other applicable legislation. The information is used only for the purpose for which it was collected or for a consistent purpose, kept only for the length of time necessary to fulfill the purpose for which it was collected or as per the Alberta FOIP Act. Your information is kept confidential and secure and is not disclosed to anyone outside of the company or other third parties without your consent, unless required by law or regulation.


How Your Information is Used

With your permission, your information may be used to identify you, administer the Player’s Club rewards program and promotions, payment of large prizes of $10,000 or more as per FINTRAC requirements, establish and maintain a relationship with you, assist in responsible gaming or self exclusion programs, payment or booking information particularly for tournament play, protect against error and fraud, comply with legal and/or regulatory legislation, assist in a medical or security situation, enter contests, complete surveys/comment cards on programs and services, publishing (or announcing) winners as per terms and conditions of a specific contest, event or release form.


Sharing Information

Grey Eagle Casino will not sell your personal information to third parties for any purposes other than disclosed and approved by you, except where required by law. Personal information is collected for the provision of services and email addresses will not be provided to any third parties that are not required for delivery of the requested service. In limited circumstances, Grey Eagle Casino may secure outside organizations to carry out specialized activities like data processing, customer services, or to administer the delivery of products or services. Our trusted suppliers may at times be responsible for processing and handling some of the information received from you. Only information necessary for the suppliers to carry out the service is provided. Grey Eagle Casino takes appropriate steps to ensure that protection and confidentiality of the information is maintained (while in third party possession) and only used for the intended purpose.


Accessing and Changing Your Personal Information

You may access and verify your personal information at any time, upon written request and once your identity can be confirmed. To keep your information up to date, you may notify us in person of any corrections or updates required. There may be instances when Grey Eagle Casino may not be able to provide you with all of the personal information you request including when the information contains references to another person, if legal reasons do not allow it, or if it has already been removed or destroyed because it is no longer required for our purposes. You may withdraw your consent at any time, subject to legal, contractual restrictions or within reasonable timeframe by providing written notification to Grey Eagle Casino. In addition, you can also choose not to receive direct marketing or to receive information about promotions or services by mail, or other means. If you do not wish to receive mail, this can be indicated upon enrollment into Grey Eagle Casino’s Player’s Club.


Links to Other Websites

Links to other related sites may be found throughout the Grey Eagle website and are provided as a convenience. Grey Eagle Casino is not responsible for the content or other material (or lack thereof) of these websites. We encourage you to review the site’s privacy policy and disclaimers regarding the accuracy and reliability of the information found. We are not responsible for any cookies that other linked sites may inadvertently put on your hard drive.

Re-marketing allows us to reach people who have previously showed interest in our services. We connect to potential customers while they’re online by showing a compelling message or offer that may encourage them to return. Third party vendors, such as Google, help us target potential clients by placing ads on the Google Display Network. Ad placement is done by using cookies to serve ads based on someone’s past visits to your website. If visitors would like to opt-out of Google’s use of cookies, they can do so by visiting the Ads Preferences Manager or they can visit the Network Advertising Initiative opt-out page.



Cookies are small text files that identify an individual computer’s browser entering a website, to facilitate and recognize a user’s access to, and use of, the site. Grey Eagle Casino may use cookies for the above mentioned purpose. You may change your settings on your web browser to disallow cookies or to warn you when cookies are used.


Contact Information

For information regarding Grey Eagle’s Privacy Policy; please contact us by sending an email info@greyeaglecasino.ca or by telephone at (403) 385-3777 or via mail at 3777 Grey Eagle Drive, Calgary,Alberta, T3E 3X8. We will attempt to respond to your questions as soon as possible.


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