Venue Policies

Rules & Regulations

Rules & Regulations

Box Office Hours

 

The Box Office at Grey Eagle Event Centre will be reopening on Saturday, July 17, 2021.

 

Our new hours of operation are as follows:

Saturdays 10:00 AM – 2:00 PM

Wednesdays 10:00 AM – 2:00 PM

 

  • All Sales Final – No exchanges or refunds, except in the following circumstances:

 

CANCELLED EVENTS:

If you have tickets for a cancelled event and have not yet received a refund, please come in during our new hours of operation for a full refund.

 

RESCHEDULED EVENTS:

If you have tickets for a rescheduled event and cannot attend the new date, you will have until Wednesday, August 18, 2021, to come in for a full refund. After this date refunds will no longer be permitted.

 

POSTPONED EVENTS:

If an event is currently marked as Postponed with the new date unknown, you may come in at any time for a refund. Once a new date has been announced, a 30-day refund policy will start as of that announcement day, and fans will be notified via call or email.

 

For all refunds, please bring your photo ID with you. If you have the original credit or debit card used to purchase the tickets, please bring that with you along with your payment receipt if you still have it and we can refund it back onto the card to avoid. Otherwise, cash refunds will be issued.

 

Should you choose to keep your tickets, they will be honoured for the new date (we do not need to exchange or swap them). Thank you for your understanding, we have greatly appreciated your patience since we’ve been closed! Should you have any questions, please email boxoffice@greyeagle.ca

General:

  • NO outside food & beverages
  • NO contraband (Illegal drugs, etc)
  • NO detachable lens cameras
  • NO video camcorders
  • NO backpacks or oversized purses (All bags must be smaller than 8×10)
  • NO fighting (it is cause for immediate and potentially permanent removal)
  • NO E-Cigarettes
  • NO smoking
  • NO weapons, including legal knives

Ticket Purchasing Policy

Please note to those purchasing tickets for upcoming shows:

The Grey Eagle Resort and Casino is not responsible for any tickets purchased from a 3rd party website & ticket re-seller. All tickets for the Event Centre shows should be purchased through greyeagleresortandcasino.ca and from our authorized ticket vendor from Ticketmaster.ca. We apologize in advance for any inconvenience.

Food and Beverage Policy

No food or beverages (including coffee and bottled water) may be brought into the Grey Eagle Event Centre during events. This policy is strictly enforced.

Seating

For seated shows, please enjoy the show from your assigned seat/row. Leaving your row to crowd the stage is not permitted and may obstruct another patron’s sightline. For the safety and enjoyment of other guests, The Grey Eagle Event Centre asks that you please do not sit or stand in the aisles. Aisles must be kept clear at all times. For your convenience, we have ushers throughout the seating area who will be happy to seat you.

Special Needs

We acknowledge the special needs of some of our guests. Guests requiring special needs should notify Ticketmaster of those needs when purchasing tickets. Our box office staff will make every effort to provide the best available seat appropriate for any specific need.

We have a team dedicated to ensuring our guests with special needs can attend Grey Eagle Event Centre events without worry. Our special assistance team is available at all events and can assist guests to their seats upon request. We pride ourselves on making our events available to any guest who wants to attend.

To Purchase Accessible seats, please call 1-855-985-5000 or visit the Grey Eagle Resort and Casino Box Office located in the Event Centre.

Smoking

There is a strict No Smoking policy in the Grey Eagle Events Centre. Vapour and E-Cigs are also not allowed.

First Aid

Our staff is trained to manage medical emergencies, treat minor injuries, and make appropriate decisions regarding activation of the 911 system. Guests should contact the nearest Grey Eagle Event Centre employee to activate our medical staff. There are Licensed EMTs on-site for some of the events in the Centre.

Emergency Evacuation

In the unlikely event of an emergency, the Grey Eagle Event Centre guests should follow the directions of the trained event staff and proceed to the closest exit in a calm manner. Guests should check with the nearest event staff on arrival for the closest appropriate emergency exit.

Security

The Grey Eagle Event Centre events staff is committed to ensuring a safe and enjoyable experience for our guests. Security measures are in place at all our events. The Grey Eagle Event Centre conducts a pat-down search and random bag checks at our public events.

Prohibited items will not be allowed inside the Grey Eagle Event Centre. Guests will have the opportunity to secure prohibited items in their vehicle prior to admittance. The Grey Eagle Event Centre reserves the right to eject any guest that violates another guest’s rights to a safe and enjoyable experience. Guests violating any laws will be referred to local law enforcement for prosecution. 

The following is a list of items prohibited from the Grey Eagle Event Centre:

  • Outside beverages including unopened bottles and cans
  • Chains and spiked jewelry
  • Weapons
  • Laser pointers
  • Illegal substances
  • Animals (service animals are allowed)
  • Beach balls and inflatables
  • Bullhorns and air horns
  • Backpacks
  • Signs with sticks
  • Confetti and Silly String

Individual events may have additional prohibited items. Please refer to the specific event link for a complete list.

Lost and Found

The Grey Eagle Event Centre is not responsible for any lost or stolen items. Guests should contact guest services in the casino.

Cameras/Video/Audio Equipment

Professional photography and video/audio equipment are generally not permitted at the Grey Eagle Event Centre in order to comply with artist copyrights. Certain events allow limited use and guests are encouraged to check details on our event page on the day of the event for updates.

Alcohol

It is a violation of Alberta’s liquor laws to bring alcoholic beverages inside the Grey Eagle Event Centre. Our event staff is committed to enforcing the liquor laws and alcoholic beverages brought inside the building will be confiscated.

Alcoholic beverages will be available through Grey Eagle Event Centre concessions for certain events. All guests, regardless of age, will be asked to show ID when purchasing alcoholic beverages. The Grey Eagle Event Centre staff reserves the right to deny admission and/or alcohol to anyone that is intoxicated or poses a hazard to public safety.

Providing alcohol to minors, and possession of alcohol by minors is a violation of Alberta’s liquor laws. Guests furnishing alcohol to minors and minors in possession of alcohol will be referred to local law enforcement for prosecution.

Events

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