COVID-19 PROTOCOLS

GREY EAGLE CASINO IS “BUSINESS AS USUAL” FOR GUESTS WITH PROOF OF COVID-19 IMMUNIZATION.

EFFECTIVE SEPTEMBER 20TH AT 9:30 AM WE ARE IMPLEMENTING THE RESTRICTIONS EXEMPTION PROGRAM.

• All guests will require proof of vaccination or a negative test within 72 hours to enter the facility. Or documentation of a medical exemption issued by a medical doctor.

• Single doses must be received 2 weeks prior to visiting the casino and will be accepted until October 25th, 2021.

• Double doses are required after October 25th, 2021, with 2nd dose 2 weeks prior to this date.

• Our security team will accept proof in the form of paper documents, screenshots, MyHealth app, cards, and QR codes. Security will also request a physical copy of a valid picture government-issued ID matching the name on the vaccination document provided.

• A stamp may be requested to obtain in/out privileges for the current gaming day, otherwise, proof of documentation will be requested for each and every entry.

• Masks will continue to be mandatory at Grey Eagle Casino and can only be removed while seated, eating, drinking, or smoking. You will also be asked to lower your mask briefly upon entering.

• Food and beverage service will resume with the last call for alcohol at 2 AM and one hour for consumption. There will be no service after 2 AM.

Please be advised there are no exceptions to any of these requirements at any time.

*Subject to rule changes by AGLC.

GAMING FLOOR AND CASINO

• Social distancing markers and traffic routing

• Slot machine barriers

• Increased hand sanitizing stations

• Housekeeping team on-site to sanitize machines after use

• Increased hand pays to reduce contact

CLEANING AND DISINFECTING

• Our property is cleaned and disinfected daily and throughout each shift.

• Team members have been trained on proper cleaning and disinfecting procedures, as well as proper usage of PPE.

• High touch items have been cleaned and disinfected between use.

SOCIAL DISTANCING

• Social distancing procedures are implemented throughout the facility, including appropriate signage in queuing areas.

• Casino floors, restaurants, and other seated venues have reduced their capacities to allow for appropriate social distancing.

HAND WASHING AND SANITIZING

• Additional hand sanitizing stations have been added throughout the property.

• Hand washing reminders are available throughout restroom facilities.

• Maximum of 6 people at a table and no movement between tables.

• We use Hard Surface Disinfectants that are on Health Canada’s list with evidence for use against COVID-19.

• All seating is in compliance with Alberta Health Services regulations regarding Social Distancing Guidelines.

• All food-service tables, chairs, booths, credit card devices, and hard surfaces will be cleaned and disinfected between each customer use.

• All Casino Food & Beverage Employees have taken mandatory COVID – 19 Health & Safety Training for Cleaning & Sanitizing of Surfaces within the Casino Foodservice Operations.

Following the newly announced restrictions by the Government of Alberta on Wednesday, September 15 aimed to keep our community safe during these challenging times, Grey Eagle Hotel has updated its COVID-19 policies.
Starting September 17 2021, Grey Eagle Hotel will be fully participating in the Government of Alberta Restrictions Exemption Program.
Please read the full statement to learn more about the Grey Eagle Hotel COVID-19 policies

HOTEL
• COVID-19 waiver forms at the Front Desk.

• Disinfecting guest keycards upon each use.

• Our Front desk has been arranged to allow for appropriate social distancing.

• Hotel floor signs have been marked to identify the appropriate distance between guests.

• Hand sanitizer will be provided at the front desk, with the option of disinfecting wipes.

• Plexiglass barrier at the front desk.

• Plastic pin pad covers for easy sanitation while suggesting cashless transactions to guests.

• Front desk and area to be sanitized after each guest check-in / check out.

• Front desk is equipped with infrared thermometers to conduct temperature checks on our guests upon request.

• Team members, including guest room attendants, will not enter occupied rooms.

• Increase cleaning of public spaces, focusing on our front desk welcome center and lobby area.

• Conduct daily meetings with our employees to review any relevant situation.

GUEST ROOMS

• Minimizing the number and frequency of employees entering guest rooms during their stay to protect both our guests and employees.

• A guest room rotation plan that allows enough time for proper air circulation after guests check out.

• Removal of most collateral – like pens and paper, guest directories, from all rooms and making them available only upon guest request.

• Posting of occupancy recommendations for guests sharing an elevator. When feasible, guests will be asked to share elevators with only their travel companions.

• Changing of linens and towels only at checkout unless guest requests for them to be changed earlier.

• Room service available with all food individually packaged and left outside guestroom door.

• Housekeeping attendants will wear masks and gloves while cleaning each room and washing hands and changing gloves between each guest room.

• Extra disinfection of top 10 high touch areas in guest rooms, including light switches and door handles.

• Training on cleaning and disinfection for housekeeping attendants, with an emphasis on sequence of service and allowing required dwell times for all disinfectant solutions to effectively kill the virus.

• Training of employees on proper cleaning and disinfection protocols for corridors and housekeeping lockers (carts, cleaning equipment, linen storage, elevators, hallway touchpoints.)

(!)NEW VENUE POLICIES

Grey Eagle Event Centre welcomes the broader suite of restrictions announced by the Government of Alberta on Wednesday, September 15 to keep our community safe during a new wave.

Grey Eagle Event Centre will be fully participating in the Government of Alberta Restrictions Exemption Program

Here’s everything you need to know about our updated COVID-19 venue policies at the Grey Eagle Event Centre:

The Grey Eagle Event Centre and Tsuut’ina Nation have decided that we WILL be moving forward with the April Wine concert scheduled for Friday, September 17th. As per the AHS government mandate and in consultation with our health department, we will be instituting the following vaccination policy for this event:

All attendees must show proof of vaccination via their AHS vaccination paper record, a screenshot of their vaccination record or a verified vaccination record provided by Alberta Health Services online portal to gain entry into the Event Centre for the concert.

Single vaccinated attendees ARE allowed entry to the Event Centre for the concert. Additionally, non-vaccinated attendees are allowed to enter provided they provide proof of a negative Covid 19 test within 72 hours to our security staff at the door. Currently, for the APRIL WINE concert scheduled for Friday, September 17, 2021, we are also requiring all patrons and staff to wear a mask in all public spaces. However, patrons can remove their masks when they are consuming food and/or drinking in their seats.

Any attendee who has not received a vaccination or can’t provide proof of a negative Covid 19 test within 72 hours is eligible for a full refund of their ticket purchased thru Ticketmaster or thru our Event Centre Box Office.

The Grey Eagle Event Centre and Tsuut’ina Nation have put these measures in place to protect the safety and well-being of our guests, staff and our Tsuut’ina community.

Read the full statement regarding the new COVID-19 venue policies: Click here to read.